Shipping policy

At Kahach, we are dedicated to delivering your order quickly, safely, and efficiently. Below you will find all the information regarding our shipping rates, processing times, and delivery options.

1. Order Processing Time

  • Standard Processing: All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email.

  • Order Confirmation: Once your order has been successfully placed, you will receive an automatic email confirmation. You will receive a second notification with tracking information once your order has dispatched.

  • Peak Seasons: During promotional sales, holidays, or high-volume periods, processing times may extend by 1–2 business days.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout based on your location and selected shipping method.

Shipping Option Estimated Delivery Time Cost
Standard Shipping 3 – 7 Business Days Calculated at checkout
Express Shipping 1 – 3 Business Days Calculated at checkout
Free Shipping 3 – 7 Business Days Free on qualified orders over threshold

Please note: Delivery times are estimates provided by carrier partners and are not guaranteed.

3. Order Tracking

Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package in real-time. Please allow 24–48 hours for tracking details to update on the carrier's system.

4. International Shipping

We offer international delivery to select destinations worldwide.

  • Customs, Duties & Taxes: International orders may be subject to import duties, taxes, and custom fees levied by the destination country upon arrival. Kahach is not responsible for these extra charges. All fees imposed during or after shipping are the sole responsibility of the customer.
  • Customs Delays: Kahach cannot be held responsible for delays caused by local customs clearance procedures.

5. Address Accuracy & Modifications

  • Please ensure that your shipping address is complete and correct before completing checkout.
  • If you notice an error in your shipping details, please contact us immediately at Kahachnaturel@gmail.com. Once an order has been processed or handed over to the courier, we are unable to change the delivery address.
  • Kahach is not responsible for orders shipped to incorrect or incomplete addresses provided by the buyer.

6. Lost, Stolen, or Damaged Packages

  • Damaged Items: If your order arrives damaged, please take clear photos of the damaged item and packaging, and contact us at Kahachnaturel@gmail.com within 48 hours of delivery so we can assist with a replacement or claim.
  • Lost or Delayed Parcels: Once a package has been handed over to the carrier, Kahach is not directly liable for carrier delays or lost packages. However, if your tracking shows no movement or states "Delivered" but you have not received it, please reach out to our team so we can assist you in contacting the courier.

7. Contact Us

If you have any questions or concerns regarding your order's shipment, please feel free to reach out to our support team:

  • Email: Kahachnaturel@gmail.com
  • Customer Support Hours: Monday – Friday (9:00 AM – 5:00 PM)